Themes glitched and won't change background image or any settings

  • agarrad
    Asked on October 22, 2020 at 4:22 PM

    Hello, My form themes are glitched.


    On my form "Clone of Official Santa Letters" I am trying to change the theme and background image however no matter what theme I select or image I upload, When I update and click to view the new theme it still shows the original image background of clouds, even though I've uploaded and selected a red and white striped image which shows in the editor.


    Hello, My form themes are glitched.


    On my form "Clone of Official Santa Letters" I am trying to change the theme and background image however no matter what theme I select or image I upload, When I update and click to view the new theme it still shows the original image background of clouds, even though I've uploaded and selected a red and white striped image which shows in the editor.


    1603398079 5f91e9bfc5388 Screenshot 2020 Screenshot 10

  • jonathan
    Replied on October 22, 2020 at 10:56 PM

    We apologize for inconvenience. I checked your form https://www.jotform.com/form/202463270463349 and I noted it was already using the Custom theme background (green/white stripe) you have uploaded on the form.

    1603421768 5f924648e2f51 zzz 2020 10 23 Screenshot 10

    It appears you were able to resolved the issue already. Please let us know if still not otherwise.