The checkboxes in my form are not working for the end user.

  • Profile Image
    metgforms
    Asked on October 22, 2020 at 05:12 PM

    http://form.jotform.com/202786312248153

    There are check boxes for students to choose their grade - they are unable to click on them. How can I fix that?

    I currently have it hidden and added a text box option as a work around for now, but would love to know how to fix it.

    Thank you!

  • Profile Image
    jonathan
    Answered on October 22, 2020 at 11:43 PM

    We apologize for inconvenience. I checked on your form and I noted that the field was a Singled Choice field and not Checkbox field (Multiple Choice field).

    1603424468_5f9250d43e86d_zzz 2020-10-23


    Upon further test using a cloned form, I found the issue was related to a corrupted old theme used by the form. I was able to fix, by resetting the form Theme to default.

    1603424546_5f92512234b89_zzz 2020-10-23

    1603424585_5f92514986f4c_zzz 2020-10-23


    Please try first resetting the form Theme used and check/test again.

    Let us know if issue still persist.