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JJ GilloolyAsked on October 23, 2020 at 5:35 AM
Hello,
Please please could you reply ASAP - I do not know where/ how to upload my encryption key to view encrypted submissions and I desperately need to access these files.
JJ
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Sonnyfer JotForm SupportReplied on October 23, 2020 at 8:53 AM
Hi JJ - Apologies for the inconvenience. I see my colleague has already responded to you on your other opened ticket (https://www.jotform.com/answers/2651127). Kindly review the procedure given and please reply to that ticket should you need to follow up to avoid confusion as well.