how do I upload my encryption key to view submissions?

  • JJ Gillooly
    Asked on October 23, 2020 at 5:35 AM

    Hello,

    Please please could you reply ASAP - I do not know where/ how to upload my encryption key to view encrypted submissions and I desperately need to access these files.

    JJ

  • Sonnyfer JotForm Support
    Replied on October 23, 2020 at 8:53 AM

    Hi JJ - Apologies for the inconvenience. I see my colleague has already responded to you on your other opened ticket (https://www.jotform.com/answers/2651127). Kindly review the procedure given and please reply to that ticket should you need to follow up to avoid confusion as well.