Unable to log in

  • Alecia Bohnsack
    Asked on October 23, 2020 at 11:42 AM

    This is not letting me log into my account. I have used my passwords that I previously made, but it still will not allow it. I then tried to use an alternate email, and now it says I need permission to access it. I cannot screenshot anything, but even when I try to reset my password it says "time expired".

  • John Support Team Lead
    Replied on October 23, 2020 at 3:50 PM

    Hello Alecia - I can't seem to find an account associated with your provided email. Would you mind sharing the username of the account that you're trying to log into so we can check?