The selected time when booking is not whats written on booking receipt email

  • ben.clarke10
    Asked on October 25, 2020 at 11:56 AM

    When someone books say a 10:00 slot their booking email receipt shows a booked time of 09:00 i know the time in the uk has just changed by 1 hour to winter time but there doesnt seem an option to adjust for this anywhere


    help


    Page URL: https://form.jotform.com/202304347874354
  • Kiran Support Team Lead
    Replied on October 25, 2020 at 4:20 PM

    We are sorry for the inconvenience this may have caused. There was an issue about DST and it should be fixed now. Please check again and let us know if you still experience any issue. We will be happy to take a look again. 

    Thanks!

  • ben.clarke10
    Replied on October 25, 2020 at 4:23 PM

    No its still not working, the email you received after booking a slot is an hour different to what you selected




  • roneet
    Replied on October 25, 2020 at 10:32 PM

    May we know the submission Ids for which you received a different time slot?

    Guide: https://www.jotform.com/help/549-where-to-find-the-submission-id?

    Looking forward to your response.

    Thanks.

  • ben.clarke10
    Replied on October 26, 2020 at 2:06 AM

    4795014327329816941

  • ben.clarke10
    Replied on October 26, 2020 at 6:41 AM

    Anyone ????

  • Mike
    Replied on October 26, 2020 at 10:11 PM

    The issue has been escalated to our developers. We will keep you updated via the next support ticket.

    https://www.jotform.com/answers/2656726