Attachment won't send

  • Profile Image
    hanoverlantern
    Asked on October 25, 2020 at 11:15 PM

    I have an attachment (a PDF catalog we created) that should be sent automatically when individuals fill out the form. For some reason, it's not coming through even though it shows on the backend. What could be wrong? It's 45.8 MB. Is that too big? I didn't see a size limit anywhere.

  • Profile Image
    Vick_W
    Answered on October 26, 2020 at 04:06 AM

    Hi there,

    The attachment size is very big this is why it is not going through. The allowed upload file size is 5MB. I would suggest that you use a storage service like Google Drive or Dropbox and add its shareable URL in the Autoresponder email.

    Let us know if you have any other questions.

    Thanks