Attachment won't send

  • hanoverlantern
    Asked on October 25, 2020 at 11:15 PM

    I have an attachment (a PDF catalog we created) that should be sent automatically when individuals fill out the form. For some reason, it's not coming through even though it shows on the backend. What could be wrong? It's 45.8 MB. Is that too big? I didn't see a size limit anywhere.

    Jotform Thread 2654801 Screenshot
    Page URL: http://hanoverlantern.com/request-a-pdf-catalog
  • Vick_W Jotform Support
    Replied on October 26, 2020 at 4:06 AM

    Hi there,

    The attachment size is very big this is why it is not going through. The allowed upload file size is 5MB. I would suggest that you use a storage service like Google Drive or Dropbox and add its shareable URL in the Autoresponder email.

    Let us know if you have any other questions.

    Thanks