I have 5 forms in my account, one is a COVID form. It won’t let me see the submissions stating I need a private key. I am not sure how to get/make o

  • Profile Image
    Asked on October 26, 2020 at 08:44 AM
  • Profile Image
    Answered on October 26, 2020 at 10:27 AM

    Hello! I believe that you're referring to this form: https://www.jotform.com/201548200293144

    You have encryption enabled for this form. When encryption is enabled on a form, a private key is generated and downloaded on the user's computer. This key is required for decrypting the form data.

    You should have this key stored on your local hard drive. You'll need to upload it to view your form submissions.

    Reference: encrypted-forms-and-how-to-use-them

    Thank you!