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tmwrightAsked on October 26, 2020 at 8:44 AM
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Patrick_RReplied on October 26, 2020 at 10:27 AM
Hello! I believe that you're referring to this form: https://www.jotform.com/201548200293144
You have encryption enabled for this form. When encryption is enabled on a form, a private key is generated and downloaded on the user's computer. This key is required for decrypting the form data.
You should have this key stored on your local hard drive. You'll need to upload it to view your form submissions.
Reference: encrypted-forms-and-how-to-use-them
Thank you!