Why Upload Link Is Redirecting to 404 Error Page?

  • Anne Seigmiller
    Asked on October 26, 2020 at 9:48 AM

    Good Morning,

    I recently used JotForm to create an event follow-up form and it seems that there is an issue with the photo upload. At first, it was working fine however for the past few days I keep getting a 404 error when trying to download the pics. Any help would be appreciated :)

    Jotform Thread 2655688 Screenshot
    Page URL: https://www.ottawanavyleague.org/completion-form.html
  • Amjad_A
    Replied on October 26, 2020 at 11:29 AM

    Hi Anne,

    If you are referring to the form ID(202905682986266), I have gone ahead and submitted a test response, however, I was unable to replicate the issue. I was successfully able to view the uploaded image.

    Upon further investigation, I have found that you have enabled "Require login to view files" from your account setting. Make sure you have logged into your account before accessing the upload file link.

    1603726065 5f96eaf1d5852 setting login Screenshot 10

    Hope this helps, let us know if you need any further assistance.

  • nlob.communityengagement
    Replied on October 26, 2020 at 12:28 PM
    Thank you, we're good now :)
    ...