This is the third time in the last month that the records on our forms have been partially erased.

  • fedmadmont
    Asked on October 27, 2020 at 2:07 PM


    This is the third time that our form records have been deleted.

    All records prior to October 8 have disappeared.

    This is starting to get a bit unacceptable.

    For now, until the records are re-established we are forced to cancel an advertising campaign.


    We await your urgent explanation.

  • Girish JotForm Support
    Replied on October 27, 2020 at 4:54 PM

    We apologize for any inconvenience caused.

    I have recalculated your submissions and restored them. Upon checking your account, they look to be updated now.

    Please check and let us know.

  • fedmadmont
    Replied on October 28, 2020 at 5:19 AM

    Hello,

    Thank you for restoring the records.

    Now we have another bug, when we enter the home screen we see the list of forms with the wrong registration number.

    However, when we go to the screen of the new table view, we see the set of records correctly.

    We attach 2 screenshots.


    if we click on the "My forms" option in the main menu of the new "tables" screen, we return to the main jotforms page and the system loads the correct number of records in each form for 1 second but immediately changes to the number of wrong forms.1603876751 5f99378f4c7c4 201029 jotform Screenshot 101603876751 5f99378f56460 201029 jotform Screenshot 211603876751 5f99378f4617d 201029 jotform Screenshot 32

  • Girish JotForm Support
    Replied on October 28, 2020 at 6:24 AM

    Thanks for the confirmation.

    I have moved your last issue to a new ticket link to be addressed separately.

    Here is the new link: https://www.jotform.com/answers/2661831