Email submission stops working.

  • Profile Image
    Asked on October 27, 2020 at 06:26 PM


    We've run into a problem of our email in the "send emails after submission" stops receiving emails from our Contact Us form.

    It happened once before where we realize we are not getting emails from our Contact Us form submissions. To fix it I retyped the same email and it starts to work again. Our customers expect a quick response and if we don't notice that we stop receiving these emails after a few days/week, we get back logged and delayed on responding to time sensitive emails.

    Please let me know what the issue is here.

    Thank you.

  • Profile Image
    Answered on October 27, 2020 at 10:09 PM

    We would like to apologize for any inconvenience the issue had caused you. Based on the information you have provided, it seems that the issue you encountered was just temporary and it can be fixed by manually updating the Email Notification set up in your form.

    What you can do also is set up new email notification in your form if the current one stopped working.

    If, in any case, the issue happens again in the future, please do not hesitate to contact us right away and we will be glad to help you.