Wrong time and date in downloaded data

  • wesleyflm
    Asked on October 28, 2020 at 12:05 AM

    Dear officer,

    I have an issue with the data downloaded for my jotform. On the Jotform dashboard, the date and time of the submission of the jotform is showing the correct local time (Singapore +8 GMT). However, the download data for the submission shows a -8 GMT time which I presume is East Time (New York). How do I rectify the issue? Thank you.

    Regards,

    Jonathan Goh

    Page URL: https://form.jotform.com/WesleyMC/STSR
  • Basil JotForm Support
    Replied on October 28, 2020 at 5:19 AM

    Hi,

    You are using the DateTime widget to get the time, the widget shows the local time for the person filling the form.

    You will need to edit the Date format in the PDF editor to include the submission time and you can delete the DateTime widget.

    To do that please go into the PDF editor by clicking on the top left of your form and selecting the PDF editor.

    1603876654 5f99372e081f4 chrome PkVWDXex Screenshot 10

    Select the prefered layout for your PDF document.

    1603876653 5f99372db39ec chrome D18qnxto Screenshot 21

    After that select the settings option of the date on the top right and change it to include the time.

    1603876653 5f99372dab272 chrome 6f1Kpu8I Screenshot 32

    Your PDF files will now include the correct submission time, feel free to make changes to the PDF template and make sure to edit the PDF template in this page if you make any changes to your form.

    Please let us know if you have any further questions.