View form submission information

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    Asked on October 28, 2020 at 10:52 AM

    We created a new form and there has been at least 1 submission, but it is not showing us any details in Jotform. It is the first time for us using subscription, so I don't know if that is what is causing the problem.

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    Answered on October 28, 2020 at 12:23 PM

    The only submission that is shown in your Table is blank. Were your fields required when you received that submission? Based on the Revision History of your form, the fields were not required, so someone submitted a blank form. I also checked and the Email Notification you received for that submission was also blank.

    You can make a test submission to check if your form is working properly.

    I also saw that you have two Incomplete/ Pending Payments.

    Paypal Incomplete Payments FAQ

    If you received the payments from those two submissions, but they were marked as Incomplete/ Pending, most likely PayPal IPN is disabled on your PayPal account and you should enable it.

    How to Enable IPN on your Paypal Account