Payment failing zip code verification

  • realtorjorgeroque
    Asked on October 28, 2020 at 1:38 PM

    I am testing a form with my own credit card, the billing address is correct and still I am getting the zip code failed to validate. I tested the card from Stripe dashboard and it worked. It only fails from my form. why?

    Jotform Thread 2663197 Screenshot
    Page URL: https://form.jotform.com/200616899307159
  • Simon_L
    Replied on October 28, 2020 at 4:14 PM

    Hello,

    Could you try with another credit card?

    I have cloned your form, set up Stripe on my end, enabled Live Mode, and everything worked.

    1603915879 5f99d067bd24e 2020 10 28 16 1 Screenshot 10

    1603916044 5f99d10c560c2 2020 10 28 16 1 Screenshot 21

    I tested it out with my own credit card, with the only difference being the amount.

    I suggest that you try reintegrating your form with Stripe and see if the issue persists.

    Let us know how we can be of any further assistance,

    Thank you!

    Related Guide: How to Integrate Stripe with your Form


  • realtorjorgeroque
    Replied on October 28, 2020 at 5:15 PM

    I just tried with another card and I get the same error. I am entering my correct billing info. Is there anything wrong with my form?1603919714 5f99df624cdc2 Screenshot 10

  • Lorenz JotForm Support
    Replied on October 28, 2020 at 8:27 PM

    Hi there,

    The error you've provided was related to the payment details verification. I'm not sure if it has something to do with JotForm verifications. Stripe's Radar includes a default rule to block any payments that fail to ZIP code verification, which can be enabled or disabled within the Stripe Dashboard.

    https://stripe.com/docs/disputes/prevention#make-use-of-verification-checks

    Please try disabling the zip code check on your Stripe account.

    Let us know how it goes.