Tables: Replying to submission

  • Profile Image
    geomarkrecovery
    Asked on October 28, 2020 at 02:31 PM

    We have been using the old style because, inspite of several requests, one cannot edit the "from" email address on a reply email. Since we have ten members reviewing submissions, any reply from a submitter to the reply email usually goes unanswered. It seems that allowing the "from" address to be changed would be an easy fix.

    Apparently, the old style is no longer availible with the tables feature added. This presents a problem.

  • Profile Image
    VincentJay
    Answered on October 28, 2020 at 05:31 PM

    Hello,

    You can still use the Reply feature in the Jotform Tables. Here's how:

    1603920667_5f99e31bbb320_ddvnf4d.gif

    Is that what you're looking for? Please give it a try and let us know if you need further help. Thank you!

  • Profile Image
    geomarkrecovery
    Answered on October 29, 2020 at 01:55 PM

    I know how to get to the reply email. What I need is to be able to change the "FROM" email address or to add a "REPLY TO"email address so if the submitter wishes to reply, it gets to the right person.

  • Profile Image
    VincentJay
    Answered on October 29, 2020 at 03:56 PM

    Hello,

    We can switch you back to the Old Style version. Will that work for you?

    Also, please share a screenshot of the issue so we can check it further.

    Please check my screencast if that's what you're trying to explain:

    1604001300_5f9b1e1419c0b_cbfcd331.gif

  • Profile Image
    geomarkrecovery
    Answered on October 29, 2020 at 05:04 PM

    That is exactly it. I can’t find a way to change the FROM address in the new version. I’ll like to stay with the old version until this is resolved.

  • Profile Image
    VincentJay
    Answered on October 29, 2020 at 06:07 PM

    Thank you for confirming it.

    Let me forward this issue to our developers so they can check it further.

    Once we have an update, we will let you know.

  • Profile Image
    geomarkrecovery
    Answered on February 22, 2021 at 12:52 PM

    I just discovered that hovering over the upper right corner of the reply message reveals a gear icon which will allow the “Reply To” to be edited. That solves the problem. Is this a new feature or have I been missing it?


  • Profile Image
    VincentJay
    Answered on February 22, 2021 at 03:44 PM

    Are you referring to the Inbox Reply feature?

    1614026560_60341740818aa_vasbd35.gif

    Or the Jotform Table Reply feature?

    1614026589_6034175daec43_vasbd352.gif

    The Reply feature is not a new feature. It is always there as long as you have an Email field on your form.