Tables: Replying to submission

  • geomarkrecovery
    Asked on October 28, 2020 at 2:31 PM

    We have been using the old style because, inspite of several requests, one cannot edit the "from" email address on a reply email. Since we have ten members reviewing submissions, any reply from a submitter to the reply email usually goes unanswered. It seems that allowing the "from" address to be changed would be an easy fix.

    Apparently, the old style is no longer availible with the tables feature added. This presents a problem.

  • VincentJay
    Replied on October 28, 2020 at 5:31 PM

    Hello,

    You can still use the Reply feature in the JotForm Tables. Here's how:

    1603920667 5f99e31bbb320 ddvnf4d Screenshot 10

    Is that what you're looking for? Please give it a try and let us know if you need further help. Thank you!

  • geomarkrecovery
    Replied on October 29, 2020 at 1:55 PM

    I know how to get to the reply email. What I need is to be able to change the "FROM" email address or to add a "REPLY TO"email address so if the submitter wishes to reply, it gets to the right person.

  • VincentJay
    Replied on October 29, 2020 at 3:56 PM

    Hello,

    We can switch you back to the Old Style version. Will that work for you?

    Also, please share a screenshot of the issue so we can check it further.

    Please check my screencast if that's what you're trying to explain:

    1604001300 5f9b1e1419c0b cbfcd331 Screenshot 10

  • geomarkrecovery
    Replied on October 29, 2020 at 5:04 PM

    That is exactly it. I can’t find a way to change the FROM address in the new version. I’ll like to stay with the old version until this is resolved.

  • VincentJay
    Replied on October 29, 2020 at 6:07 PM

    Thank you for confirming it.

    Let me forward this issue to our developers so they can check it further.

    Once we have an update, we will let you know.

  • geomarkrecovery
    Replied on February 22, 2021 at 12:52 PM

    I just discovered that hovering over the upper right corner of the reply message reveals a gear icon which will allow the “Reply To” to be edited. That solves the problem. Is this a new feature or have I been missing it?


  • VincentJay
    Replied on February 22, 2021 at 3:44 PM

    Are you referring to the Inbox Reply feature?

    1614026560 60341740818aa vasbd35 Screenshot 10

    Or the JotForm Table Reply feature?

    1614026589 6034175daec43 vasbd352 Screenshot 21

    The Reply feature is not a new feature. It is always there as long as you have an Email field on your form.