Conditional logic does not hide questions

  • Profile Image
    Asked on October 29, 2020 at 08:25 AM

    I've tried to set up the question

    Which Social Media Channels Are You On?

    so that the subsequent questions are only displayed if the corresponding boxes are ticked.

    However when I test it all of the questions are displaying, not just the ones I pick.

    Can you help?

  • Profile Image
    Answered on October 29, 2020 at 08:43 AM


    I have tested your form, however, I was not able to replicate the problem.

    The only field that was showing is Facebook, however, this is because there is no conditional logic for that (however, you do have two conditions for Instagram).

    If you are still having problems, it might be due to the cache. I've cleared your form cache, and if you can't see the updated conditions, please try to clear cache and cookies from your browser.

    Let us know if you are still having problems.