Restoring overlimit submissions after upgrade

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    Ttbain
    Asked on October 29, 2020 at 11:34 AM

    All of your emails had been going to my spam and I didn't realize that submissions were limited on a free account. Did the forms submitted in the interim get pushed through or lost when I upgraded my account?

  • Profile Image
    Bojan_J
    Answered on October 29, 2020 at 01:21 PM

    Greetings.

    I have checked your account, and you currently have 121 total submissions. In a free account, you are able to save up to 500 submissions. If you have over 500 and you upgrade your account, all submissions should be restored.

    If you don't see them automatically, please get back to us, and we will try to restore them manually.

    Let us know if this answers your question.

  • Profile Image
    Ttbain
    Answered on October 29, 2020 at 02:28 PM
    Thank you,
    I only have 120 submissions as of now. Please restore them.
    Thank you
    Tobi Bain
    Machon Sarah TAG High School
    718-327-1300 Ext 809
    ...
  • Profile Image
    Bojan_J
    Answered on October 29, 2020 at 03:33 PM

    Greetings Tobi.

    I have restored your submissions, and you now have 125.

    Let us know if you have any additional questions.

  • Profile Image
    Ttbain
    Answered on October 30, 2020 at 09:19 AM

    Thank you