PayPal Integration: Customers are unable to make payment usign credit card

  • Profile Image
    Asked on October 29, 2020 at 05:30 PM


    I created a order jotform but the customers can't make a purchase by credit card it's only by PayPal, Why? Id like someone to help me please with this process so the customers can make their purchase.

    Thank you

  • Profile Image
    Answered on October 29, 2020 at 10:13 PM

    Thank you for contacting us.

    I assume this is the form in question, right? I checked the form and your PayPal account is currently not connected.

    Please see the image below.

    1604023636_5f9b755471757_test - 2020-10-

    Kindly connect your account, and please make sure as well that the integration is currently set to "Live Mode" and not "Test Mode" for the integration to accept real credit cards.


    Related guide:

    I hope this helps. Let us know if you need any further assistance.