How to free up form submission storage?

  • Profile Image
    liikiithh
    Asked on October 30, 2020 at 02:54 AM

    Hey, this is the second time this is happening.

    The last time I have asked about this, I've been provided with a simple solution of deleting the form submissions in-order to keep receiving more submissions, but now, even after I clear my submissions the over all submissions are still being counted on the form submission storage.

    ZkB6Oy7.png

    As you can see in the above image, I have completely deleted the form submissions and there are "0" Submissions there per form.

    But in the image below you can see that the form submission storage is still counting and isn't resetting back to 0.

    wLtsLVk.png

    This used to work, but doesn't seem to work anymore, Can you please help me regarding this Issue?

    Jotform used to be an amazing form building service, Infact THE BEST, but if the form submission storage won't reset, then I wouldn't suggest using Jotform.

    PLEASE HELP ME.

    Thanks,

    Likith

  • Profile Image
    Richie_P
    Answered on October 30, 2020 at 04:51 AM

    We do apologize for the inconvenience.

    I have recalculated your total submission and it is showing 0 now based on the number of submissions in your form.

    If you need further assistance, let us know.