When my account limits will reset?

  • Profile Image
    Kristina 
    Asked on October 30, 2020 at 08:39 AM

    So i have reached my limit of payments through jotform.

    Does the new month start with my form working again the 1st of every month or the date I started my account? I am asking because my email says my form will be disabled on Monday , however, Monday is November 2nd. If it starts over the sate I started then what day is this?

    thanks

  • Profile Image
    ashwin_d
    Answered on October 30, 2020 at 09:43 AM

    Please note that submission limits are reset only on the first day of each month. I did check your account and found that you have reached payment limit and that is the reason why the system has automatically sent warning email with a calculated timeframe when the forms will be disabled.

    Since your account submission limit will reset automatically on Nov 01, 2020, your account will not be downgraded.

    Hope this helps.

    Do get back to us if you have any questions.