temporarily back-end unavailable" which I haven't seen before

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    BabyTooth
    Asked on October 30, 2020 at 10:56 AM
    Now my computer is giving me the "temporarily back-end unavailable" which I haven't seen before
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    Jovanne_A
    Answered on October 30, 2020 at 11:14 AM

    Hi again,

    We apologize for the inconvenience this may have caused you.

    We have received a message from our developers that we had a back-end issue earlier today concerning HIPAA accounts. However, the issue is now fixed and stable.

    I also checked our HIPAA test account to confirm, and the account seems to be working fine. Could you please check again and let us know if the issue persists so we can investigate further.

    We look forward to your response.

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    Valleymedical
    Answered on October 30, 2020 at 11:31 AM

    Hello,

    I'm having this same problem going on 2 days now. I just tried it again and I'm getting the same error message.
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    BabyTooth
    Answered on October 30, 2020 at 11:32 AM

    Thank you for looking into this. It is working great today :-)

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    JohnRex
    Answered on October 30, 2020 at 02:12 PM

    Hello @Valleymedical - I have moved your concern into a separate ticket. I will address that shortly via this link below:

    https://www.jotform.com/answers/2669593