Why Date Fields are not Showing?

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    inboundzwolle
    Asked on November 03, 2020 at 09:36 AM

    We have placed the from with an Iframe codes on our website.

    https://www.wehkamplogistiek.nl/bookingsportal-lscz-1/.

    When submitting a form the agenda doenst work in Internet Explorer, but it does in Google Chrome. How can we solve this?

    Thanks in advance.





  • Profile Image
    Amjad_A
    Answered on November 03, 2020 at 10:23 AM

    Hi,

    I'm performing some tests on the issue. I will get back to you soon with an update.

    Thanks for your patience.

  • Profile Image
    Amjad_A
    Answered on November 03, 2020 at 11:07 AM

    Hi,

    It seems that the date fields are hidden conditionally from the form settings, In order to show the fields, You may check your conditions and allow them to show date fields:

    1604419576_5fa17ff81934f_image (4).png

    I hope this may help, do get back to us if you need any further assistance.

  • Profile Image
    inboundzwolle
    Answered on November 03, 2020 at 01:54 PM

    Hi,

    But why does it work in Google Chrome and not in Internet Explorer?

    The date field does show up in Chrome.



  • Profile Image
    Amjad_A
    Answered on November 03, 2020 at 03:57 PM

    Hi,

    We would like to apologize for any inconvenience. I was able to reproduce the issue of how you described it. I have escalated the issue to our developers so we can fix the issue ASAP.



  • Profile Image
    inboundzwolle
    Answered on November 05, 2020 at 03:13 AM

    Hi,

    Thanks, can you give an estimate of the time it will take to solve this?

    Did some tests myself, and i found where the issue has to do with.

    When you only got a data field, the calenders is displayed in Internet Explorer. But when you have added a time field, the calender can't be selected.

    1604563793_5fa3b351d6ddc_Knipsel.PNG


  • Profile Image
    Richie_P
    Answered on November 05, 2020 at 03:21 AM

    Unfortunately, we cannot give an ETA when this issue would be resolved however, the ticket has been assigned already to our developers.

    Once we have further information, you will be notified at this support ticket.

  • Profile Image
    inboundzwolle
    Answered on November 25, 2020 at 03:20 AM

    Hi,

    It there any update about this issue ?

    We have some clients which cannot submit a form.

    Thanks in advance.


  • Profile Image
    Richie_P
    Answered on November 25, 2020 at 04:46 AM

    Unfortunately, updates are not available as of the moment.

    I will try to ask the assigned developer for progress of the investigation.

    Once we have updates, you will be notified at this support ticket.

  • Profile Image
    ivy
    Answered on December 01, 2020 at 08:18 AM

    Hello inboundzwolle,

    We are sorry for the inconvenience this may have caused. The problem is resolved now.

    Please let us know if you encounter any problems.

    Thank you.

  • Profile Image
    inboundzwolle
    Answered on December 16, 2020 at 05:39 AM

    Great, thanks for your support.