Full submissions are not downloading

  • YSH_it
    Asked on November 9, 2020 at 9:57 AM

    I tried this way many times. but full submissions are not downloading. Sometimes only 0mb is downloading sometimes only 24 submissions are downloading. Please rectify it.

  • Cecile JotForm Support
    Replied on November 9, 2020 at 10:48 AM

    Hello there,

    To clarify, are you saying that you have downloaded your submissions but when you opened it, it did not contain the entire data? Or you can't download the submissions at all?

    We look forward to your reply. Thank you.