Form not viewable on cellphone?

  • Profile Image
    captjustinmiller
    Asked on November 23, 2020 at 08:45 PM

    Hi can you advise wh7y this is not viewable on a cellphone? I have launched a full campaign and it doesnt work.

  • Profile Image
    Ashwin
    Answered on November 23, 2020 at 11:34 PM

    I am sorry for the trouble caused to you. I did check your form in mobile and did not find any issue with that. Form was displayed correctly in mobile device. Please check the screenshot below:

    1606192386_5fbc8d02d89e9_formMobile.png

    Have you embedded your form in any web page where you are having this issue with? Please share the web page URL, and we will take a look.

    We will wait for your response.

  • Profile Image
    captjustinmiller
    Answered on December 04, 2020 at 08:44 AM
    Hi! Today the link says thebform is deleted. This is very important. Can
    you help me? Who deleted it?? I need to create same form with same link.
    Please help! Call me if you would like 806.236.3076
    Form.jotform.com/20324793814154
    ...
  • Profile Image
    Lorenz
    Answered on December 04, 2020 at 09:48 AM

    Hi there,

    I checked your account and the form https://form.jotform.com/203247938314154 is not deleted and currently placed on your form folder.

    See the image below.

    1607093193_5fca4bc92cd00_test - 2020-12-

    That form is also working when previewed on a mobile device.

    1607093261_5fca4c0d0759e_test - 2020-12-

    Can you please confirm if the issue still persists on your end? If it does, please try clearing your browser's cache. I have cleared your form's cache as a precaution.

    If the issue still persists please let us know.