Form not viewable on cellphone?

  • captjustinmiller
    Asked on November 23, 2020 at 8:45 PM

    Hi can you advise wh7y this is not viewable on a cellphone? I have launched a full campaign and it doesnt work.

    Page URL: https://form.jotform.com/203247938314154
  • Ashwin JotForm Support
    Replied on November 23, 2020 at 11:34 PM

    I am sorry for the trouble caused to you. I did check your form in mobile and did not find any issue with that. Form was displayed correctly in mobile device. Please check the screenshot below:

    1606192386 5fbc8d02d89e9 formMobile Screenshot 10

    Have you embedded your form in any web page where you are having this issue with? Please share the web page URL, and we will take a look.

    We will wait for your response.

  • captjustinmiller
    Replied on December 4, 2020 at 8:44 AM
    Hi! Today the link says thebform is deleted. This is very important. Can
    you help me? Who deleted it?? I need to create same form with same link.
    Please help! Call me if you would like 806.236.3076
    Form.jotform.com/20324793814154
    ...
  • Lorenz JotForm Support
    Replied on December 4, 2020 at 9:48 AM

    Hi there,

    I checked your account and the form https://form.jotform.com/203247938314154 is not deleted and currently placed on your form folder.

    See the image below.

    1607093193 5fca4bc92cd00 test 2020 12 Screenshot 10

    That form is also working when previewed on a mobile device.

    1607093261 5fca4c0d0759e test 2020 12 Screenshot 21

    Can you please confirm if the issue still persists on your end? If it does, please try clearing your browser's cache. I have cleared your form's cache as a precaution.

    If the issue still persists please let us know.