PayPal is not working on my form

  • CurbAppealAddressing
    Asked on November 24, 2020 at 12:11 PM
  • Jessica JotForm Support
    Replied on November 24, 2020 at 2:09 PM

    Hi CurbAppealAddressing,

    You will need to connect Paypal with your account.

    Please be noted that you will need to connect Paypal Business integration with Paypal Business account. Are you using Paypal Business account?

    If the problem continues to persist, please try to remove the Payment Gateway, then add it again.

    Please give it a try and let us know if the problem continue to persist.

  • roneet
    Replied on December 8, 2020 at 10:50 PM

    Have you verified the PayPal email address?

    Note that the Paypal integration requires a Premier or Business type Paypal account. If you have not upgraded your Paypal account yet, I'd suggest reaching Paypal and ask them for the upgrade.

    If it's connecting then click on the continue button to save the connection.

    Also, delete the payment integration and then add once more.

    You may also try the PayPal checkout integration.

    Let us know how it goes.

    Thanks.