Problem accessing uploaded file

  • evanews
    Asked on November 27, 2020 at 5:55 AM

    I've tried to access the file uploaded from one of my forms I was testing but get a File not Found message.

    Page URL: https://files.jotform.com/jufs/evanews/203204060750036/4822822770912880142/Active%20Youth%20Enfield%20App%20form%20qs.docx?md5=9R0Q1M4h-HZVXghIvqIAPg&
  • Richie JotForm Support
    Replied on November 27, 2020 at 6:32 AM

    It seems the file was not uploaded correctly that is why it returned a 404 error.

    May we know if the issue is with this submission only?

    May we know if the form is embedded to a web page?

    Looking forward for your response.

  • evanews
    Replied on November 27, 2020 at 6:38 AM

    Thanks for your response.

    I've tested the form again - seems to be working now - not sure what I did though!

    What would cause an incorrect Upload?

    It's not embedded. On that subject -

    I did try to embed a form on a Wordpress site, but it wouldn't submit - just returned a Please wait message. As we were in a hurry to get the forms out to our users I reverted to using the online link and didn't follow up at the time, but would prefer to embed in future..


  • Ariel JotForm Support
    Replied on November 27, 2020 at 7:06 AM

    Hi there,

    Could just be a temporary. Let us know if you're still experiencing the issue, and we will be happy to take a look again.

    I have moved your other concern to a new support ticket so that we can address it separately. Kindly check this link for the response: https://www.jotform.com/answers/2729850.


  • evanews
    Replied on November 27, 2020 at 7:07 AM

    Thank you