Please help? No response to support ticket. Account suspended.

  • Profile Image
    Robin Hall 
    Asked on December 01, 2020 at 01:23 AM

    My account is suspended. I am unable to login to find out why.

    My customers are emailing me upset they can't submit their files so that I can do my job.
    The only thing I did today was delete old archived forms and empty old form submissions.
    Why am I suspended? Why won't you answer me?

    You are jeopardizing the clients that I have left thanks to Covid.
    I simply don't understand.

  • Profile Image
    Vick_W
    Answered on December 01, 2020 at 01:39 AM

    This seems to be a duplicate ticket. You'll receive a response to our original ticket on the link below shortly.

    https://www.jotform.com/answers/2735664

    Thanks.