Our students are unable to upload photos - the upload button does not show up.

We use Jotform for photo submissions and when our students click "Browse" the button lights up but nothing happens. I believe it is happening when submissions are done by phone.

Hi,

I have tested the form on my phone and clicking the browse files option opens your gallery for me after that I was able to select an image to upload, as you can see below.

Could you try filling the form once again?

Looking forward to your reply.

Thanks for your response!

I tried as well and had no issues but students keep having the issue on their end.

Hi,

Can you tell usl what kind of phone and browser they were using?

Looking forward to your reply.