Account suspended

  • jennifer mikel
    Asked on December 2, 2020 at 2:28 PM

    can my account be reactivated please?

  • Welvin Support Team Lead
    Replied on December 2, 2020 at 5:39 PM

    Hello Jennifer,

    One of your forms is created with a credit card field. Please note that we do not allow forms to have fields like this. It goes against our Terms & Conditions (https://www.jotform.com/terms/).

    1606948659 5fc81733b2f5c Screenshot 10

    I have lifted the suspension, but I've deleted the said field.

    If you wish to collect a payment, you can do so by using one of our payment integrations. We have PayPal, Stripe, Square, Authorize.net, and more.

    In the current form setup, you can get the final total of the items by calculation widget:

    https://www.jotform.com/help/259-How-to-Perform-Form-Calculation-Using-a-Widget

    And you can pass the calculated amount to the payment field:

    https://www.jotform.com/help/275-How-to-Pass-a-Calculation-to-a-Payment-Field

    Thank you for your kind understanding on this matter.

  • jennifermikel
    Replied on December 2, 2020 at 6:00 PM

    Thank you

    Jennifer Mikel,