Using table properties

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    Asked on December 02, 2020 at 03:05 PM

    I am using a table with 5 columns and they should be able to click on 1-5. It works fine when filling out the form but when I get the PDF back all the check boxes are on #1. That is the same if I use Radio buttons or Checkbox. But when I look at the submission inside of Jot Form, there is nothing on the Radio buttons but the one I redid with Checkboxes, it has the correct checked box even though the PDF isn't correct. On the PDF it displays 1 all the way down.

    Also I can't seem to find how to make the text shrink inside of a box so they can type as much as they would like and it would shrink to fix in the sized box I make.

    This was all created using "upload PDF"

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    Answered on December 02, 2020 at 06:14 PM

    Hello @Metro_mds,

    We do apologize for the inconvenience that you have experienced.

    After checking your account, I found the form titled Application for Coordinator of Teaching & Learning where I found the table that you are referring to. However, upon checking the form I found that the squares that connect to the PDF have in their errors in their placement.


    As you can see in the screen recording above, the squares are not aligning well with your Original PDF. My suggestion would be for you to remove the current connections and then re-connect each square to the correct location on the original PDF.

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    Answered on December 04, 2020 at 12:44 PM
    Yes, I did not take the time to line up all the boxes because I already did
    it three times and all three times it didn't work. I deleted all the fields
    and recreated them with Radio buttons, then I lined them all up. I filled
    out that part of the form and downloaded the PDF. As you can see in the
    picture I selected random radio buttons and when I downloaded the pdf
    "attached" they are all in the first field. It would be really helpful to
    talk to someone on the phone about this as we just paid for this account
    and I'm not sure if your product will work for us or not.
    2020-12-04 at 11.41.24 AM.png]
  • Profile Image
    Answered on December 04, 2020 at 02:16 PM

    Hello @Metro_mds,

    Our apologies for the continued issue. Unfortunately, we do not currently provide phone support, however, we are more than happy to address your questions here via our online support forum.

    I have taken a look at your submissions and matched with the PDF, I can see that the PDF is not being populated correctly. My apologies for missing this detail on my initial test.


    Can you kindly try removing the original PDF and then uploading it again to see if this will resolve the problem?

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    Answered on December 04, 2020 at 02:44 PM
    It took me almost 4 hours to do this one. If I delete the PDF will it
    delete all the fields I made? I hate to say it but you are not being
    very helpful. The steps you are asking me to do are very time consuming and
    can obviously see the issue. If you do not have an answer for me I would
    like this to escalated to someone who can resolve this issue.
  • Profile Image
    Answered on December 04, 2020 at 06:57 PM

    We would like to apologize for any inconvenience. After testing the issue you are having further on my end, I have found what's causing the issue you are having and I have found a temporary solution.

    The issue only happens when using HTML formatted column headers.


    I was able to reproduce the issue when I tested your form initially. However, after making the column headers as plain texts, the selected radio button appeared properly mapped to the table in the Original PDF.


    Note: Existing submissions that were submitted with the HTML formatted column headers will not be affected by that update in the column header labels.

    Although we do not really recommend using HTML on form field labels, I understand that you would like to use it so that you can style different parts of the column header easily to your preference. And, as a solution/workaround, here's what you can do:

    You can switch the Input Type of the Input Table field on the online form from Radio Button to Multi Type Columns. Then, for every column types, select "Single Choice".




    I hope this helps. Feel free to let us know if you need any further assistance.