I upgrade and it didn't give me the discount

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    Asked on December 02, 2020 at 09:50 PM


    I upgrade, for the discount and wanted the monthly price. I wanted the $19.50, but wanted to know is it going to be $19.50 a month. It didn't give me a discount of $14.99 discount to upgrade. If it will charge $19.50 a month I want that upgrade.

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    Answered on December 02, 2020 at 11:32 PM

    Hi there,

    The discount only applies to annual payments. If you are going to select the monthly plan then you'll get charged for the full amount of the plan.

    Please let us know how would you like to proceed.


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    Answered on December 03, 2020 at 01:33 AM
    I sent a second email explaining that I also applied the money to the wrong
    account that needed to be corrected.
    Not the Creeks, the account is hhclinic is where my form is located.
    Please correct this and close Creeks, I don’t need two accounts
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    Answered on December 03, 2020 at 02:10 AM

    Hello - As requested, I've canceled your subscription for this account (Creeks) and refunded your last payment. Please allow 5-7 banking days for it to reach your bank.

    As for your email, one of my colleagues has responded to it already. I suggest checking your inbox and reply there should you need clarification/follow-ups