Customers keep receiving a "Sorry! Only one entry is allowed." error message.

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    ri5esportsperf
    Asked on December 04, 2020 at 04:48 AM

    This has happened multiple times with my customers. One person said that switched from Safari to Google Chrome, and then it worked for them. I had another customer try that, and they said they are still receiving the same message. Please help!!

    Screenshot
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    ashwin_d
    Answered on December 04, 2020 at 05:42 AM

    Have you solved this problem already? This error message is displayed when "Unique Submission" is enabled in form's setting. I did check your last edited form "ELITE Prep Prospects Recruiting Camp" and unique submission is not configured in your form. Please check the screenshot below:

    1607078473_5fca1249061c2_uniqueSubs.gif

    Please test your form again and get back to us if the issue persists.

    We will wait for your response.

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    ashwin_d
    Answered on December 04, 2020 at 05:47 AM

    I also checked all your other forms and it seems "Unique Submission" is enabled and "Check cookies only" is selected. Please check the screenshot below:

    1607078740_5fca1354eaa46_uniqueSubs1.gif

    Please note that "Check cookies only" unique submissions setting prevents users form submitting form again form the same browser and that is the reason why your users are not able to submit the form again.

    I would suggest you to please set the unique submission setting as "No Check" and that will solve your problem.

    Hope this helps.

    Do get back to us if you have any questions.