SSL Protocol error on form URL

  • aysebaldoktumem
    Asked on December 5, 2020 at 2:45 PM
     
    I'm getting an error "ERR_SSL_PROTOCOL_ERROR". Form cannot be displayed. I tried it on different browsers and computers. The result is unfortunately negative. please help
    Jotform Thread 2747003 Screenshot
  • Girish JotForm Support
    Replied on December 5, 2020 at 9:36 PM

    Please let us know the form URL where you are receiving this error.

  • dave green
    Replied on December 6, 2020 at 7:24 AM

    change ssl cert

  • geff
    Replied on December 6, 2020 at 7:37 AM

    Also do not forget about using correct ssl certs. I found cheap ssl sertificates on www.ssls.com because ssl helps you to protect customers data against hackers. An SSL certificate is a special security certificate that is installed on a site so that data can be transmitted over the SSL Protocol. SSL stands for Secure Sockets Layer.

  • ufukugumu
    Replied on December 6, 2020 at 9:43 AM

    Bugün aynı sorunu yaşadım ve altta yazdığım şekilde çözdüm. Eklediğim ekran görüntüsünde de gösterdiğim sıralamayı deneyebilirsiniz. / 

    I had the same problem today. You can try the sequence I showed in the screenshot I added.


    1 - Formu klonlayın / Clone the form


    2 - Yeni formun sitenize ekleyeceğiniz linkinin başındaki "form." kısmını çıkarın. /  

      The "form." at the beginning of the new form link you will add to your site. remove some of it.1607265796 5fccee04effdb cozum Screenshot 10

  • alperalkan83
    Replied on December 6, 2020 at 11:30 AM

    Bütün bağlantılardan "form" kelimesini çıkardım işe yaradı. Teşekkürler

  • John Support Team Lead
    Replied on December 6, 2020 at 2:40 PM

    Hi All - This issue has been reported to our backend team and has just been fixed. The error occurs when you use form.jotform.com domains so using www.jotform.com may fix it.

    The issue with form.jotform.com has been fixed as well, so you can use either of the two domains.

    Apologies for this inconvenience.