Restore starter account status

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    logandix
    Asked on December 07, 2020 at 12:34 PM

    Hello,


    Over the weekend we had a user submit many photos through a form and this caused us to go over the 100mb limit in our starter account. Our form is now offline until we upgrade to the next account tier.


    We would like to have our starter status restored, as we do not need all the features in the bronze account.


    Thank you.

  • Profile Image
    Jeanette
    Answered on December 07, 2020 at 04:17 PM

    I have reestablished your account, you must go ahead and download the pictures, then delete these submissions. Otherwise your account will be in overlimit status once again.