Available slots are not shown in the Appointment field

Our appointment field is not working properly. This happened before and you asked us to create another appointment field as a work around. Now that field is not working correctly. It says that we do not have any spots available - which is not true.

https://form.jotform.com/202124530715140

Greetings.

I have checked your form, and it looks like there are some trashed entries. Can you please remove them and test the form again:

If that does not work, please let us know which slots are showing as unavailable.

Thank you for your cooperation.

Thank you – I deleted the trashed entries and it is still showing no classes available. I tried creating a new appointment widget and hiding the other one – still does not work -
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Hello There!

Could you tell me with an example what day and what time should be available, so I can verify the error?

Tuesday, December 8 5-10 & Saturday, December 12 9:00-2:00
Bells Auto Driving School
518-371-8949
www.bellsdriving.com
________________________________
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It seems when you deleted the submissions, the time slots were not refreshed because of form cache. I have cleared your form cache from here and the time slots are being displayed correctly. Please check the screenshot below:

I would suggest you to please try again and get back to us if the issue persists.

We will wait for your response.

It does work now! Thank you. So just so that I understand – when we delete entries we need to empty the trashed entries. Then we need to clear the cache for the form. Are those the two steps we need to take?
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Hello,

We are glad to see that the issue is solved!

Doing this is not an obligation.

But when you encounter some issues, it allows your form to start off a "clean slate" if I may say.

Gaetan

Unfortunately, I spoke too soon the same thing is happening again.
Neither date is available. 12/8 at 5:00 and 12/12 @ 9:00.
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Hi there,

We apologize for the inconvenience it has caused you.

I am performing some test, and I will get back to you soon.

Hi there!

I checked your form and was able to replicate the issue. When I cloned your form, it was working fine.

I believe that it is happening because you have reached the maximum attendee limit, and the timezone of the Calendar automatically adjusting to the user's location.

So what I did:

• Changed the maximum number of slots per attendee to 50
• Manually changed the time zone when submitting the form

I made the changes just for a few seconds to test the form. You know what's the issue now, and you can change it if you want to.

I hope this helps. Kindly let us know if you require further assistance.

Thank you!
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