Available slots are not shown in the Appointment field

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    bellsdriving
    Asked on December 07, 2020 at 01:12 PM

    Our appointment field is not working properly. This happened before and you asked us to create another appointment field as a work around. Now that field is not working correctly. It says that we do not have any spots available - which is not true.

    https://form.jotform.com/202124530715140




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    Bojan_J
    Answered on December 07, 2020 at 04:30 PM

    Greetings.

    I have checked your form, and it looks like there are some trashed entries. Can you please remove them and test the form again:

    screenshot_3070.png

    If that does not work, please let us know which slots are showing as unavailable.

    Thank you for your cooperation.

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    bellsdriving
    Answered on December 07, 2020 at 04:55 PM
    Thank you – I deleted the trashed entries and it is still showing no classes available. I tried creating a new appointment widget and hiding the other one – still does not work -
    ...
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    Carlos_C
    Answered on December 07, 2020 at 08:20 PM

    Hello There!

    Could you tell me with an example what day and what time should be available, so I can verify the error?

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    bellsdriving
    Answered on December 07, 2020 at 08:22 PM
    Tuesday, December 8 5-10 & Saturday, December 12 9:00-2:00
    Bells Auto Driving School
    518-371-8949
    www.bellsdriving.com
    ________________________________
    ...
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    ashwin_d
    Answered on December 07, 2020 at 11:02 PM

    It seems when you deleted the submissions, the time slots were not refreshed because of form cache. I have cleared your form cache from here and the time slots are being displayed correctly. Please check the screenshot below:

    1607400119_5fcefab7a8320_appointmentFiel

    I would suggest you to please try again and get back to us if the issue persists.

    We will wait for your response.

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    bellsdriving
    Answered on December 08, 2020 at 08:22 AM
    It does work now! Thank you. So just so that I understand – when we delete entries we need to empty the trashed entries. Then we need to clear the cache for the form. Are those the two steps we need to take?
    ...
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    Gaetan_B
    Answered on December 08, 2020 at 08:43 AM

    Hello,


    We are glad to see that the issue is solved!

    Doing this is not an obligation.

    But when you encounter some issues, it allows your form to start off a "clean slate" if I may say.


    Gaetan

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    bellsdriving
    Answered on December 08, 2020 at 09:44 AM
    Unfortunately, I spoke too soon the same thing is happening again.
    Neither date is available. 12/8 at 5:00 and 12/12 @ 9:00.
    ...
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    Zahra_S
    Answered on December 08, 2020 at 11:10 AM

    Hi there,

    We apologize for the inconvenience it has caused you.

    I am performing some test, and I will get back to you soon.

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    Zahra_S
    Answered on December 08, 2020 at 11:26 AM

    Hi there!

    I checked your form and was able to replicate the issue. When I cloned your form, it was working fine.

    I believe that it is happening because you have reached the maximum attendee limit, and the timezone of the Calendar automatically adjusting to the user's location.

    1607444532_5fcfa834d64ec_

    So what I did:

    • Changed the maximum number of slots per attendee to 50
    • Manually changed the time zone when submitting the form

    1607444577_5fcfa86178682_change-time-slo


    I made the changes just for a few seconds to test the form. You know what's the issue now, and you can change it if you want to.

    I hope this helps. Kindly let us know if you require further assistance.

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    bellsdriving
    Answered on December 08, 2020 at 11:33 AM
    Thank you!
    ...