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bellsdrivingAsked on December 7, 2020 at 1:12 PM
Our appointment field is not working properly. This happened before and you asked us to create another appointment field as a work around. Now that field is not working correctly. It says that we do not have any spots available - which is not true.
https://form.jotform.com/202124530715140
Page URL: https://form.jotform.com/202124530715140 -
Bojan Support Team LeadReplied on December 7, 2020 at 4:30 PM
Greetings.
I have checked your form, and it looks like there are some trashed entries. Can you please remove them and test the form again:
If that does not work, please let us know which slots are showing as unavailable.
Thank you for your cooperation.
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bellsdrivingReplied on December 7, 2020 at 4:55 PMThank you – I deleted the trashed entries and it is still showing no classes available. I tried creating a new appointment widget and hiding the other one – still does not work -
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Carlos_CReplied on December 7, 2020 at 8:20 PM
Hello There!
Could you tell me with an example what day and what time should be available, so I can verify the error?
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bellsdrivingReplied on December 7, 2020 at 8:22 PMTuesday, December 8 5-10 & Saturday, December 12 9:00-2:00
Bells Auto Driving School
518-371-8949
www.bellsdriving.com
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Ashwin JotForm SupportReplied on December 7, 2020 at 11:02 PM
It seems when you deleted the submissions, the time slots were not refreshed because of form cache. I have cleared your form cache from here and the time slots are being displayed correctly. Please check the screenshot below:
I would suggest you to please try again and get back to us if the issue persists.
We will wait for your response.
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bellsdrivingReplied on December 8, 2020 at 8:22 AMIt does work now! Thank you. So just so that I understand – when we delete entries we need to empty the trashed entries. Then we need to clear the cache for the form. Are those the two steps we need to take?
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Gaetan_BReplied on December 8, 2020 at 8:43 AM
Hello,
We are glad to see that the issue is solved!
Doing this is not an obligation.
But when you encounter some issues, it allows your form to start off a "clean slate" if I may say.
Gaetan
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bellsdrivingReplied on December 8, 2020 at 9:44 AMUnfortunately, I spoke too soon the same thing is happening again.
Neither date is available. 12/8 at 5:00 and 12/12 @ 9:00.
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Zahra_SReplied on December 8, 2020 at 11:10 AM
Hi there,
We apologize for the inconvenience it has caused you.
I am performing some test, and I will get back to you soon.
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Zahra_SReplied on December 8, 2020 at 11:26 AM
Hi there!
I checked your form and was able to replicate the issue. When I cloned your form, it was working fine.
I believe that it is happening because you have reached the maximum attendee limit, and the timezone of the Calendar automatically adjusting to the user's location.
So what I did:
- Changed the maximum number of slots per attendee to 50
- Manually changed the time zone when submitting the form
I made the changes just for a few seconds to test the form. You know what's the issue now, and you can change it if you want to.
I hope this helps. Kindly let us know if you require further assistance.
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bellsdrivingReplied on December 8, 2020 at 11:33 AMThank you!
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