I can't read the answer from my form

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    andrea_echeverribeta
    Asked on December 07, 2020 at 07:03 PM

    I created a form and the answers are not legible. The excel is also not working and I don't have access to the content.


    This is a photo contest, I need help!!!


    1607385749_5fcec29569810_

  • Profile Image
    Lorenz_A
    Answered on December 07, 2020 at 10:34 PM

    Thank you for contacting us.

    The form https://www.jotform.com/form/203226455734050 is currently encrypted that's why it is showing encrypted data. You will need to upload the private key you've created during the encryption process in order to decrypt it and have access to the data.

    For more information, kindly check the link below.

    https://www.jotform.com/help/344-encrypted-forms-and-how-to-use-them

    I hope this helps. Let us know if you need any further assistance.