EU account: missing submissions

  • wtconsultancyswltd
    Asked on December 8, 2020 at 11:35 AM

    ALL edit submissions do not work & ALL previous submissions are missing!!!!

    Jotform Thread 2752709 Screenshot
  • VincentJay
    Replied on December 8, 2020 at 1:54 PM

    Hi,

    We are aware of the issue. We alerted our developers and they are now working on it.

    We will contact you once we receive any updates from the backend team.

  • apremiaagencia
    Replied on December 8, 2020 at 2:08 PM

    i have the same issue

    https://form.jotform.com/apremiaagencia/BUCARAMANGA

  • VincentJay
    Replied on December 8, 2020 at 3:13 PM

    Hi @apremiaagencia,

    Sorry for the inconvenience.

    We are aware of the issue. We alerted our developers and they are now working on it.

    We will contact you once we receive any updates from the backend team. Thank you!

  • Bojan Support Team Lead
    Replied on December 8, 2020 at 4:34 PM

    Greetings and thank you for your patience.

    We hear back from our Developers, and they have notified us the problem has been resolved. Can you please test your submissions page, and let us know if the problem was resolved?

    Thank you for your cooperation.

  • wtconsultancyswltd
    Replied on December 9, 2020 at 5:34 AM

    Yes all resolved. Many thanks!