-
mrskrnewmanAsked on December 8, 2020 at 3:40 PM
I have reached out to two diffrent reps on your customer support team about my refund. The orginal ticket number is .... https://www.jotform.com/answers/2744263 I was charge a full year. This is what I have been told so far... ( See below) Every time I send a reply that I want to be downgraded to Bronze Month to Month and get the $370.77 refunded I get no reply. I see my account has been downgrade. Yet I have not recived a refund. Could you please look into why I am not getting a reply and why I have not gotten a refund conformation. Thanks for you help. I appreciate it.
First reply from customer service..... Answered by roneet
Your plan was auto-renewed since you did not cancelled the subscription.
Do you want to cancel the subscription and get a refund for the payment? If yes, we can downgrade your account to a free account and then refund the payment.
Looking forward to your response.
Thanks.
second Repoly form another rep from customer service.... Answered by Bojan_J
Greetings Kathy.
Unfortunately, we do not offer phone support, but we would be happy to assist you here.
Can you please let us know are referring to this ticket:
https://www.jotform.com/answers/2744263
Unfortunately, we did not receive a reply to it. I can see you have downgraded to a Silver Monthly subscription for $19. Our system calculated you have $389.77 left from the Yearly Silver. If you wish, we can refund you the $370.77, or you can use it for the next subscriptions.
To reply to us, please click on the View this thread on browser » in the bottom right corner of the email, and post your reply here, so your reply is not lost again.
Thank you for your cooperation.
I have answerd back to both that I want a refund and have not gotten a reply .... Thanks for your help.
Kathy Newman
KC Women's Events LLC
-
Elton Support Team LeadReplied on December 8, 2020 at 4:57 PM
A refund has already been processed. We have also replied to your other ticket here https://www.jotform.com/answers/2744263. Kindly check.
-
mrskrnewmanReplied on December 8, 2020 at 5:01 PM
Thanks for the help... Just needed to know it was being taken care of. I apprecate your reply.
Kathy Newman