My account was suspended

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    Al rifat 
    Asked on December 09, 2020 at 01:32 AM

    I can't login my account and now it is saying my account was suspended. But what is the reason. All of my forms follow jotform guideline. Please check it again.

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    Answered on December 09, 2020 at 02:42 AM

    Your account is suspended. Your form could be violating copyright law by using the image logo. Can you give us more information that you are associated with this company/store?
    1607499463_5fd07ec76e677_logo2.pngWe understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.
    2. Your website or proof of affiliation to a legitimate institution.
    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to with Thread #2754952 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension of your account.

    Looking forward to your response.

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    Answered on December 09, 2020 at 03:11 AM
    I was not authorized to use that logo. I don't know that it will be a
    cause of my account suspension. Please remove that logo and reactive my
    account. . please don't remove that form. Only remove that logo
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    Answered on December 09, 2020 at 03:48 AM

    Hi there,

    I have now reactivated the account. Please observe the guidelines mentioned by my colleague above to avoid future suspensions.

    You may now access the account and make the necessary changes to the form.

    Let us know if you need further assistance.


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    Answered on December 09, 2020 at 05:11 AM
    Thank you. I have already remove that picture. I will try to avoid
    violation of your term in next time