Cannot access my downloaded PDF files

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    Viviane Knight 
    Asked on December 09, 2020 at 01:02 PM

    I cannot access my downloaded PDF files.
    Why not?

    Its one day old.

    Screenshot
  • Profile Image
    Cecile_A
    Answered on December 09, 2020 at 04:15 PM

    Hello there,

    You can either login to your Jotform account every time you download your PDF or uncheck Require log-in to view uploaded files.

    1607548377_5fd13dd9a0485_9.png

    Let us know how it goes. Thank you.

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    Cecile_A
    Answered on December 09, 2020 at 04:20 PM

    Please note that the Require log-in to view uploaded files can be found in your account settings. https://www.jotform.com/myaccount/settings

    Thank you.