Cannot access my downloaded PDF files

  • Viviane Knight
    Asked on December 9, 2020 at 1:02 PM

    I cannot access my downloaded PDF files.
    Why not?

    Its one day old.

    Jotform Thread 2756471 Screenshot
  • Cecile JotForm Support
    Replied on December 9, 2020 at 4:15 PM

    Hello there,

    You can either login to your JotForm account every time you download your PDF or uncheck Require log-in to view uploaded files.

    1607548377 5fd13dd9a0485 9 Screenshot 10

    Let us know how it goes. Thank you.

  • Cecile JotForm Support
    Replied on December 9, 2020 at 4:20 PM

    Please note that the Require log-in to view uploaded files can be found in your account settings. https://www.jotform.com/myaccount/settings

    Thank you.