Forgot encryption password. How to view data without it.

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    Asked on December 09, 2020 at 11:15 PM
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    Answered on December 10, 2020 at 12:33 AM

    Thank you for reaching support,

    Unfortunately, the only way to view Encrypted submissions is to Decrypt them using the private key.

    Please check your downloads folder to see if the private key is still there.

    You may download/generate a new private key again if you wish to be able to decrypt newly submitted data.


    Here is the related guide:

    Let us know if you have any further questions.