Update user name and account

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    Asked on December 10, 2020 at 01:15 PM


    I would like to change the user name and merge this account with the account for laltman@frenchmansreservecc.com.

    The previous user is no longer associated with our company and I will need their access.

    Thank you for your assistance.

    Lynn Altman

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    Answered on December 10, 2020 at 03:41 PM

    Hello Lynn,

    Thank you for contacting Jotform Support.

    Please note that merging accounts is not exactly possible. The only option is to transfer the forms and form data from one account over to the other.

    Just to clarify, you would like to transfer the forms and submissions on this account HHelms02 to the account Lynn_Altman, correct?

    If so, do note that the account HHelms02 actually has a paid subscription and the account Lynn_Altman is currently set to Free. Paid subscriptions allow for higher usage limits and transferring the forms and submissions from HHelms02 to Lynn_Altman will actually throw the Free account over the limit on several limitations.

    Instead, you may want to keep the account with the paid subscription and transfer the forms and data from the other account to this one.

    Please let us know how you would like to proceed.