Why did JotForm lose my original PDF that I used to create my form?

  • Casie
    Asked on December 14, 2020 at 3:39 PM
  • Lorenz JotForm Support
    Replied on December 14, 2020 at 8:17 PM

    Thank you for contacting us.

    I did check your form https://www.jotform.com/form/203428030647046, and the original PDF is not showing. Can you please reupload the PDF to see if that'll resolve the issue. I have cleared your form's cache as a precaution.

    1607994949 5fd80e454f686 test   2020 12  Screenshot 10

    If the issue still persists, please create a form and import the PDF file again to see if that'll make any difference.

    1607995020 5fd80e8c5b90c test   2020 12  Screenshot 21

    Please give it a try and let us know how it goes.