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Kristen CarrAsked on December 15, 2020 at 2:42 PM
Hi,
I believe I created a Jotform account under kristen@evereasttravel.com on February 10th. Trying to login now and not having any success. I also am not receiving any password reset emails.
When I try to access my Jotforms I am getting a Form is Disabled email. Would love any insight on how to fix this. These are my forms if that helps in any way.
Inquiry Form
https://form.jotform.com/203444804735152
Planning Fee
https://form.jotform.com/203444706591153
Terms and Conditions
https://form.jotform.com/203445121290141
Credit Card Form
https://form.jotform.com/203446050326042
Page URL: https://form.jotform.com/203444804735152 -
Basil JotForm SupportReplied on December 15, 2020 at 5:56 PM
Hi,
Your account was suspended due to having a field to collect credit card details in one of your forms.
Form: https://www.jotform.com/form/203446050326042
We can only re-activate your account if you allow us to remove the fields.
Looking forward to your reply.
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Kristen CarrReplied on December 15, 2020 at 6:07 PM
Oh yeah ! Please delete it ! I’m so sorry. I honestly don’t remember that being on the form. I thought the form we created was to authorize a company to run a card. Not actually collect the card information. But delete whatever you need too.
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roneetReplied on December 15, 2020 at 10:22 PM
We have deleted the offending fields from the form and activated your account.
Please review our Terms page to prevent any further suspension of your account.
Thanks.