Jot Forms Disappeared

  • Profile Image
    Kristen Carr 
    Asked on December 15, 2020 at 02:42 PM

    Hi,

    I believe I created a Jotform account under kristen@evereasttravel.com on February 10th. Trying to login now and not having any success. I also am not receiving any password reset emails.

    When I try to access my Jotforms I am getting a Form is Disabled email. Would love any insight on how to fix this. These are my forms if that helps in any way.

    Inquiry Form

    https://form.jotform.com/203444804735152

    Planning Fee 

    https://form.jotform.com/203444706591153

    Terms and Conditions

    https://form.jotform.com/203445121290141

    Credit Card Form

    https://form.jotform.com/203446050326042


  • Profile Image
    Basil_A
    Answered on December 15, 2020 at 05:56 PM

    Hi,

    Your account was suspended due to having a field to collect credit card details in one of your forms.

    Form: https://www.jotform.com/form/203446050326042

    We can only re-activate your account if you allow us to remove the fields.

    Looking forward to your reply.

  • Profile Image
    Kristen Carr 
    Answered on December 15, 2020 at 06:07 PM

    Oh yeah ! Please delete it ! I’m so sorry. I honestly don’t remember that being on the form. I thought the form we created was to authorize a company to run a card. Not actually collect the card information. But delete whatever you need too.

  • Profile Image
    roneet
    Answered on December 15, 2020 at 10:22 PM

    We have deleted the offending fields from the form and activated your account.

    Please review our Terms page to prevent any further suspension of your account.

    Thanks.