Account: Out of upload space even after deleting most of my submission

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    Asked on December 18, 2020 at 09:51 AM


    We received notice this morning that our account was out of upload space. I went in and moved the vast majority of our submissions to the trash and cleared out my trash, but our account says that we are still out of upload space. I even went in and cleared the cache in our account settings, and this didn't work either. I believe the account is stuck and still isn't registering the fact that we deleted submissions. We need assistance with this issue.

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    Answered on December 18, 2020 at 10:19 AM

    Hi athenap, thank you for reaching us.

    We apologize for the inconvenience this has caused you.

    I have recalculated your limit. Kindly let us know if your limit is not reflecting what is shown on the screenshot below: