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athenapAsked on December 18, 2020 at 9:51 AM
Hello,
We received notice this morning that our account was out of upload space. I went in and moved the vast majority of our submissions to the trash and cleared out my trash, but our account says that we are still out of upload space. I even went in and cleared the cache in our account settings, and this didn't work either. I believe the account is stuck and still isn't registering the fact that we deleted submissions. We need assistance with this issue.
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Jessica JotForm SupportReplied on December 18, 2020 at 10:19 AM
Hi athenap, thank you for reaching us.
We apologize for the inconvenience this has caused you.
I have recalculated your limit. Kindly let us know if your limit is not reflecting what is shown on the screenshot below: