Account: Out of upload space even after deleting most of my submission

Hello,

We received notice this morning that our account was out of upload space. I went in and moved the vast majority of our submissions to the trash and cleared out my trash, but our account says that we are still out of upload space. I even went in and cleared the cache in our account settings, and this didn't work either. I believe the account is stuck and still isn't registering the fact that we deleted submissions. We need assistance with this issue.

Hi athenap, thank you for reaching us.

We apologize for the inconvenience this has caused you.

I have recalculated your limit. Kindly let us know if your limit is not reflecting what is shown on the screenshot below: