Having trouble with this form - hidden fields do not hide!

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    breezetech
    Asked on December 18, 2020 at 11:10 AM

    Pls see attached form. The hidden fields (3 of them) are still visible. Can you pls check as it seems like a bug. Thank you!


    https://form.jotform.com/breezetech/phone

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    JohnRex
    Answered on December 18, 2020 at 11:46 AM

    I testing the form based on these conditions you set up and it seemed to work as intended:

    1608309634_5fdcdb82e1cfe_

    Condition 1: If the phone brand is not APPLE, succeeding fields are hidden:

    1608309746_5fdcdbf256c83_condi.gif

    Condition 2: If iPhone Model is equal to OTHER, hide all succeeding fields:

    1608309862_5fdcdc664582c_condi2.gif

    Condition 3: If the issue is "OTHER" show "Can you tell us..." field:

    1608309973_5fdcdcd515f44_condi3.gif

    If this isn't the case on your end, let us know and describe it in detail, so we could check further.