Having trouble with this form - hidden fields do not hide!

  • breezetech
    Asked on December 18, 2020 at 11:10 AM

    Pls see attached form. The hidden fields (3 of them) are still visible. Can you pls check as it seems like a bug. Thank you!


    https://form.jotform.com/breezetech/phone

    Page URL: https://form.jotform.com/breezetech/phone
  • John Support Team Lead
    Replied on December 18, 2020 at 11:46 AM

    I testing the form based on these conditions you set up and it seemed to work as intended:

    1608309634 5fdcdb82e1cfe Screenshot 10

    Condition 1: If the phone brand is not APPLE, succeeding fields are hidden:

    1608309746 5fdcdbf256c83 condi Screenshot 21

    Condition 2: If iPhone Model is equal to OTHER, hide all succeeding fields:

    1608309862 5fdcdc664582c condi2 Screenshot 32

    Condition 3: If the issue is "OTHER" show "Can you tell us..." field:

    1608309973 5fdcdcd515f44 condi3 Screenshot 43

    If this isn't the case on your end, let us know and describe it in detail, so we could check further.