Submission page

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    Asked on December 18, 2020 at 03:34 PM

    When on our website we have a button (contest entry) that goes to jotform. Our customers are able to go to the form and fill it out and submit it. After they hit the I'm not a robot button and click submit they are taken to a screen that says sorry page can not be found but we do get their submission. I have done a test and I received the page is not found but my submission is in our in box. Thank you.

    Jenee' Madrueno

    BHFC Financial Services

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    Answered on December 18, 2020 at 05:26 PM

    We apologize for inconvenience. It could be possible also the issue was due to the form link in the website not using the secure (https) URL.

    1608330309_5fdd2c45d0618_zzz 2020-12-19

    Please try re-adding the form link using instead its https URL link in your website page.

    Let us know if issue persist even after doing this already.