Form Build>Sleek Theme: does not entirely hide unselected products.

  • Hyacinth
    Asked on December 20, 2020 at 10:56 AM

    Hello, our customer has brought it to our attention that there is a glitch in the drop down menu for the cookie section. Please advise on how we can get it fixed. I've attached a screenshot of the issue and a link to our order form.


    Thanks

    Jotform Thread 2777612 Screenshot
    Page URL: https://www.jotform.com/hcbakeshop17/online-order-form
  • Gustavo_H
    Replied on December 20, 2020 at 2:00 PM

    Hi, Hyacinth. I hope you are having a wonderful day.


    I have made a test here on your form using an iPhone 11, and I could see the issue. Some products, like the Peanut Butter Cookies, are not completely hidden when not selected.

    1608487841 5fdf93a139a22 Screenshot 10


    It seems to be an issue with the Sleek Theme. I have cloned your form and changed the theme from Sleek to the new Default Theme, and the problem disappeared. If changing the theme is not a problem for you, please, follow the instructions on the screenshot below.

    1608490751 5fdf9eff997d1 Screenshot 21


    I will let our developers know about this conflict between the Product List and the Sleek Theme.


    Please, let us know if you need anything else.


    Best regards, 😀✨

  • hcbakeshop17
    Replied on December 20, 2020 at 9:55 PM
    Hello,
    Thanks for the quick reply. I moved to the default theme and that fixed it.
    😊
    ...