Form Build>Sleek Theme: does not entirely hide unselected products.

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    Hyacinth  
    Asked on December 20, 2020 at 10:56 AM

    Hello, our customer has brought it to our attention that there is a glitch in the drop down menu for the cookie section. Please advise on how we can get it fixed. I've attached a screenshot of the issue and a link to our order form.


    Thanks

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    Gustavo_H
    Answered on December 20, 2020 at 02:00 PM

    Hi, Hyacinth. I hope you are having a wonderful day.


    I have made a test here on your form using an iPhone 11, and I could see the issue. Some products, like the Peanut Butter Cookies, are not completely hidden when not selected.

    1608487841_5fdf93a139a22_


    It seems to be an issue with the Sleek Theme. I have cloned your form and changed the theme from Sleek to the new Default Theme, and the problem disappeared. If changing the theme is not a problem for you, please, follow the instructions on the screenshot below.

    1608490751_5fdf9eff997d1_


    I will let our developers know about this conflict between the Product List and the Sleek Theme.


    Please, let us know if you need anything else.


    Best regards, 😀✨

  • Profile Image
    hcbakeshop17
    Answered on December 20, 2020 at 09:55 PM
    Hello,
    Thanks for the quick reply. I moved to the default theme and that fixed it.
    😊
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