How to look at past submissions?

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    ABEA20
    Asked on December 22, 2020 at 10:25 AM

    Hi,

    We have a form that we use to collect survey's but when I look back there is only 1 in there.

    We've had several people submit survey's, how do I look at past submissions?

    Thank you,

    Corrine




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    Gustavo_H
    Answered on December 22, 2020 at 10:44 AM

    Hi, Corrine. Thank you for reaching support.


    Can you please share the link to your form to investigate it further?


    We will wait for your reply 😀✨

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    ABEA20
    Answered on December 22, 2020 at 10:49 AM
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    Jessica_H
    Answered on December 22, 2020 at 11:05 AM

    Hi Corrine, thank you for reaching us.

    I looked into your account, it looks like you have a total 9 submission under the account ABEA20 with no unpurged Trashed Entries.

    Please kindly noted that once a submission is purged, it is no longer in our system and we do not have a way to recover it.


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    ABEA20
    Answered on December 22, 2020 at 11:13 AM

    Where can I find these 9 submissions? I am only seeing 1.

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    Jessica_H
    Answered on December 22, 2020 at 11:30 AM

    Hi ABEA20, thank you for reaching back to us.

    I apologize for my confusing answer on the previous reply.

    The 9 submissions are referring to the total submission from 7 forms under your account. Please refer to the following screenshot:

    1608654541_5fe21ecd684cd_

    For the form: 201734899802060, there is only 1 submission under the form: ABEA Survey Request Form.


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    ABEA20
    Answered on December 22, 2020 at 11:38 AM

    I have received several emails from people submitting survey's and I have the emails from Jotform but they are not in my profile anymore? How do we fix this?

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    Welvin
    Answered on December 22, 2020 at 12:15 PM

    I also can't find any logs from our system for the given form. There's only one log for your current email address - it's the submission mentioned by my colleague.

    We can further trace this, but we need you to forward the emails that you receive from the surveys. Please forward to support@jotform.com. Append Ticket #2781315 anywhere in the subject line or body of the email as your reference.


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    ABEA20
    Answered on December 22, 2020 at 12:24 PM

    Thank you, just sent the email.

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    Jessica_H
    Answered on December 22, 2020 at 12:56 PM

    Hi ABEA20, thank you for forwarding the emails notification to us.

    It looks like you have two forms in two different account.

    The following submissions are received on the form: 70183861954968 which belong to the account: AMSForms.

    • Anaïs Rameau
    • Sara Abu-Ghanem
    • David Rosow
    • Daniel Cates
    • Nicole Maronian

    The following submissions are received on the form: 201734899802060 which belong to the account: ABEA20.

    • Annie Arrighi-Allisan

    Both form's notification email are sent to a**a@a**i**ty-s**a**g**s.com.

    Please kindly try to login to the account: AMSForms. You should be able to view your submissions.