PayPal Standard Integration: the payment page does not open after submitting the form.

  • myneeshaking
    Asked on December 22, 2020 at 11:12 AM

    I put in my personal PayPal info on my form. Every time I try to submit by hitting the pay now button to test it, it reads please wait and does not connect to PayPal.

    Jotform Thread 2781441 Screenshot
  • Gustavo_H
    Replied on December 22, 2020 at 11:54 AM

    Hi, myneeshaking. I am glad to help you today.


    We have looked at your form, but we could not find any errors. So, we made a test submission, and the PayPal screen showed up for us.

    1608655950 5fe2244e376d0 Screenshot 10


    We have cleared your form's cache. Can you please try again on another browser or using the incognito/private mode?


    If the issue persists, share the device and browser you are using to run a similar test. Thank you 😀✨