looking to reply to submissions via the app

I have the app on my phone and my forms have it set up to require the email address. I am looking to be able to click and reply to submissions in the easiest fashion. Currently I have to click to reply and then copy and paste the email address into my email before I can reply. Is there a one click easier option?

You just have to click on the email address, when you view the submissions on your app.

As soon as the email address is clicked, the mobile will automatically show the available email apps on your phone to reply:

Is this option not working at your end?